Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are
just some of the frequently asked questions we receive.

Please check our services page to know more.

Yes, you can request special task but Extra cost will be charge based on the job.

All our cleaners come fully equipped with their own cleaning equipment and supplies. However, if you would like a particular product or equipment used then you are welcome to leave it out for the cleaner. All of our cleaners are advised to disinfect and change all clothes and sponges in between services and they are to use different clothes for bathrooms, kitchens and common areas.

We are aware that some areas around Melbourne might not have parking available. During the booking process, please provide the information regarding parking and access to your property. If you call and book over the phone, one of our friendly office staff will enquire into whether parking is readily available. If you only have paid parking in your area, please be advised this fee will be applied to your booking. Our cleaners will exhaust all possible options to park in free areas, but if only ticketed spots are available they will have to park there.

This is entirely up to you – you can be there for the service, let the cleaner in and leave, or even not be there at all. You are more than welcome to provide access to your cleaners by way of a key/lockbox. Please note that in general our cleaners work most efficiently when the property is empty of people and pets.

We appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please email our office with details regarding what might have been an issue and include all relevant photos. We will then proceed with a re-clean within 2-4 days of the initial service for any missed/unsatisfactory areas and/or look at an appropriate discount if required.

You will receive confirmation and reminder emails or text message or call before your service. If you want to make any changes to your services Please advise us before 24 hours. If these changes don’t affect the cleaner’s schedule, they will go ahead. If your change clashes in the cleaner’s schedule, then our friendly office staff will get in contact with you to try and reach a solution that benefits all parties.

You can cancel your service at any given time, either online or over the phone. We have no lock-in contracts that you need to worry about. Please note: all cancellations must be made 1 business day before the service is to take place. If a cancellation is made within 1 business day, you may incur a fee which covers the cleaner’s loss of wages. Please note that if we can cover the cleaner’s time through re-allocating work. We can sometimes waive this fee, but on occasion the fee must be charged.

Yes, we do have some Cleaning team works on Saturdays and Sundays, (for one-off bookings only). Depending on our cleaner availability for locations and times, we may be able to book in a Weekend services. Please note there will be a one-off extra fee of $49 for services booked on Weekends.

For all bookings we require an EFT (Electronic fund Transfer) or PayPal at the time of the booking. We will not be able to complete your booking without a booking fee of $75 on file. Please note: rest assured we will not charge your card until after the service is complete and we have made Few attempts to contact you to see how the service went.

Our billing department may be able to work out an invoice for your Services, we will provide Cleaning invoice to our customers after each service. Invoice payment terms are 7 days, if pay after due date late penalty rate will apply.

You can contact us via email, Text message or Call Our office hours are 9.00am – 6.30pm.
Phone: +61 406833863
TxtMessage:  +61 406833863
Email: info@starworldcleaning.com

If we haven’t answered your question here, please contact us for more information about our cleaning services.

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